If you think you had a difficult time registering for a health plan through One Exchange, wait till you try to get reimbursed for the plan after you pay the premiums. They will find any excuse to delay payment from YOUR fund, and change the rules each time you call. I've faxed my form and receipts at least four times, adding more information and receipts each time, and they have been denied, lost, or ignored each time. When I finally get through on their "help desk", the story changes, and they need even more "proof" than the last time. They have actually insisted that I send them all my Visa credit card statements from the last three months, even after I told them I paid by check, and sent copies of the checks with all the other proof. Bear in mind that this is for a health care plan, BC/BS, and a prescription plan , Wellcare, that they suggested and SOLD ME after an exhaustive telephone interview. I did EVERYTHING through One Exchange exactly as directed by them and Avaya, and now I am being treated like a criminal. There are NO second level supervisors to speak to, no recourse, no where to go, and NO escalation process.
I am convinced that they , One Exchange, are hoping that I will eventually get so disgusted that I will just GO AWAY, so they can keep my reimbursement funds that Avaya has given them, but then again, they have never met me!!!!